Account and Login Issues

Having trouble signing in or accessing your Clefora account? Find your issue below for steps to resolve it.

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I can’t sign in

Problem: You tap “Sign in with Google” or “Sign in with Apple” and nothing happens, or you see an error message.

Solutions:

1. Check your internet connection. SSO requires an active connection to authenticate with Google or Apple.
2. Try a different browser. Some browser extensions (especially ad blockers or privacy tools) can interfere with the SSO popup. Try an incognito/private window.
3. Clear your browser cache and cookies. Stale session data can block the sign-in flow. Clear cache for clefora.app and try again.
4. Check that pop-ups are allowed. The SSO window opens as a popup. Make sure your browser isn’t blocking it.

Note

Clefora uses Google and Apple SSO exclusively. There is no email/password login option. You must sign in with the same provider you used when you created your account.

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I signed in but my account is not found

Problem: You successfully authenticate with Google or Apple, but Clefora says your account doesn’t exist.

Solutions:

1. Check you’re using the correct SSO provider. If you originally signed up with Google, you must sign in with Google (not Apple), and vice versa.
2. Check the email address. If you have multiple Google accounts, make sure you’re signing in with the email address associated with your Clefora account. Look for the original invitation email to confirm which address was used.
3. For parents: Your account is created when you accept a teacher’s invitation. If you haven’t received or accepted an invitation yet, ask your child’s teacher to send (or resend) one.

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I’m signed in but see a blank screen or loading spinner

Problem: After signing in, the app shows a blank page or loads indefinitely.

Solutions:

1. Refresh the page. A simple refresh resolves most loading issues.
2. Clear your browser cache for clefora.app and sign in again.
3. Check for browser updates. Clefora supports the latest versions of Chrome, Firefox, Safari, and Edge.
4. Disable browser extensions temporarily to rule out conflicts.

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My session expired

Problem: You were signed in but are now asked to sign in again.

Solutions:

Sessions expire after a period of inactivity for security reasons. This is normal. Sign in again with your Google or Apple account. Your data is not affected.

Tip

If your session expires very frequently (every few minutes), check that your browser allows cookies from clefora.app. Blocking cookies prevents the session from persisting.

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I want to change my sign-in method (Google to Apple, or vice versa)

Problem: You signed up with one SSO provider but want to switch to the other.

Solution:

Clefora accounts are tied to a single SSO provider. To change your sign-in method, contact support. The team can help migrate your account to a different provider while keeping all your data intact.

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I want to change the email address on my account

Problem: Your email address has changed and you want to update it in Clefora.

Solution:

Your email address in Clefora comes from your Google or Apple account. To change it:

1. Update your email in your Google or Apple account settings.
2. Sign in to Clefora with the updated account. Your profile updates automatically.

Note

If you create a new Google or Apple account with a different email (rather than updating your existing one), Clefora sees it as a different user. Contact support if you need to link a new SSO account to your existing Clefora data.

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Still stuck?

If none of the solutions above resolve your issue, contact support with the following details:

• The SSO provider you are using (Google or Apple)
• The email address you are signing in with
• The error message you see (if any)
• Your device and browser (or app version)