Refunds and Credits

Sometimes you need to return money to a parent. Clefora lets you issue full refunds for paid invoices directly through the Hub.

Issuing a refund

If a lesson was cancelled and the parent has already paid, you can issue a full refund:

1. Open the Hub and navigate to Invoices.
2. Find the paid invoice you want to refund.
3. Click the invoice to open it, then click Refund.
4. Confirm the refund.

The full invoice amount is refunded through Stripe and typically arrives in the parent’s account within 5–10 business days. The invoice status changes to Refunded.

Note

Clefora currently supports full refunds only. If you need to issue a partial refund, do so directly from your Stripe Dashboard. When Stripe processes a partial refund, Clefora automatically updates the invoice status to Partially Refunded.

Note

Stripe transaction fees on the original payment are not returned when you issue a refund. This is a Stripe policy, not a Clefora limitation.

Note

Only invoices paid via Stripe can be refunded through Clefora. For invoices recorded as paid via cash, bank transfer, or cheque, manage the refund outside of Clefora and update the invoice status manually.

Credit balances

The student’s billing card on their profile shows any existing credit balance. Credits reduce the amount owed on future invoices.

Disputes

If a parent disputes a payment through their bank or card provider, Stripe notifies you and the invoice status in Clefora automatically changes to Disputed. Manage disputes directly in your Stripe Dashboard — Clefora reflects the outcome once Stripe resolves it.

Caution

Disputes can result in the payment amount plus a dispute fee being deducted from your Stripe balance. Respond to disputes promptly through Stripe and provide any requested evidence.

Related pages

• Connecting Stripe
• Termly billing: creating term invoices
• Per-lesson billing
• Tracking payments and overdue invoices